Frequently Asked Questions
Does The Motley have a retail location?
We are exclusively online and dedicated to providing you with the most convenient and efficient e-commerce experience possible. We don’t have a permanent brick and mortar store at this time. However, occasionally we do temporary pop up shops and the best way to stay informed about those is to follow us on Facebook or Instagram or to sign up to receive our newsletters.
How can I get in touch with you?
There’s a few ways you can get in touch with The Motley’s crew:
For nearly instantaneous answers to your questions, utilize our live chat. When it is available, it can be found at the bottom right corner of the web page.
Give us a call at (888) 864-4944
Someone will always be available to answer your call during our business hours: 9 AM to 5 PM, Pacific Standard Time.
How much does shipping cost?
Domestic orders under $59 qualify for $4.99 flat rate shipping. Orders over $59 will receive complimentary shipping. Orders going to Canada under $200, ship for $14 via USPS First Class Mail International. Express shipping is available to Canada for $29.
What is your promotion code policy?
One promotion code can be used per order transaction. This does not interfere with the use of gift certificate codes.
I received my order, but it appears something is missing.
Sometimes orders are shipped in multiple shipments. One example, items containing alcohol may be shipped separate from the rest of your purchase. You will receive a second shipping confirmation when the second package is on its way. If you have any questions or concerns, please don’t hesitate to contact our team at email@example.com.
The product I want says it’s out of stock. Can I be notified when it is available?
The best way to find out when an item is back in stock is to go to the product page and click on the “Sign up to get notified when this product is back in stock”. You can log into your account, and then you will receive an alert email when the product you’re looking for is back in stock.
Do I need to make an account to place an order?
A customer account makes it easier to track your orders and see your order history. You will need to create an account in order to check out, but you are not required to save your credit card information in your account, and your contact information will not be used for anything outside of your order shipment.